Return & Refund
Easy Returns & Exchanges
Check Your Parcel on Delivery
Please open and check your product in front of the delivery person. If it is damaged, faulty or not what you ordered, let the delivery person know and contact us immediately on 01606889330 (call or WhatsApp).
When You Can Return or Exchange
You can request an exchange or refund within 3 days of delivery if:
- The product arrived damaged or defective
- You received the wrong product, colour or size
- The product is significantly different from its description
Conditions
- The product must be unused and in its original condition
- It must be returned with its box, warranty card, tags and original packaging
- Sunglasses must be free of scratches and watches free of marks from use
- Products damaged by misuse, water or accidents are not eligible
How to Request a Return
- Call or WhatsApp us on 01606889330 within 3 days of delivery
- Share your order number and clear photos of the problem
- Our team checks your request and confirms the next step
- We arrange the exchange or pick-up through our courier partner
Refunds
Once the returned product is received and checked, approved refunds are sent through bKash, Nagad or bank transfer, usually within 7 working days. If the mistake was ours, we cover the return delivery charge.
Your Consumer Rights
This policy is in addition to your rights under Bangladeshi consumer protection law. Learn more at the Directorate of National Consumer Rights Protection. For warranty issues after 3 days, please see our Warranty Policy.
Keep Exploring
Helpful Pages
Warranty Policy
What the warranty covers and how to claim.
Shipping & Delivery
Delivery charges, delivery time and coverage.
FAQ
Quick answers to common questions.